FAQs
What is the booking process like?
You just need to go onto our book now page, fill out the entire form and hit submit!
Once we receive your inquiry and ready to book, a retainer fee must be sent and a contract must be signed in order to secure the booking/date.
All initial quotes expire in 10 days
Can we book you during Holidays?
Yes! We work on all holidays (Christmas, New Years, Canada Day, etc.)
There will be an additional charge of $150 on top of all package pricing.
Last Minute Bookings
We typically do not accommodate for last minute bookings the same week of an event. We encourage clients to book at least 2 weeks in advanced. Any rush bookings requested for the same week will subject to an additional fee of $80.
Do you travel outside of the GTA?
We do provide our services outside of the GTA as well.
Our service areas are Toronto, North York, Scarborough, Etobicoke, Markham, Woodbridge, Richmond Hill, Vaughan, Brampton, and Mississauga.
Please contact us to get a direct quote for travel fees.
Travel Surcharge:
Zone 1: Included
Zone 2: $75
Zone 3: $100
Anywhere outside the zones would be be 100-150+
Do you host outdoor events?
Yes we do. We do ask to have a tent for coverage to protect our equipment from overheating, wind, and to prevent any other damages.
What is the payment process?
Your reservation is not confirmed until we receive a retainer fee. Once you confirm your booking with us, we will send you a contract outlining the details of your reservation, including the total cost and payment terms.
To secure your reservation, we require a non-refundable retainer fee of 30% , which will be applied towards the total cost of your rental package. The retainer fee amount and payment instructions will be specified in your contract.
The remaining balance of your rental package will be due before the start of the event time. Failure to pay the remaining balance by the due date may result in immediate stop of service.
Do you accept credit cards?
Our preferred method of payment is cash and email money transfers. We are equipped to take credit card payments but there is an additional 3% surcharge. This goes towards the cost of the payment platform.
NO CHEQUES ACCEPTED.
Will there be a booth attendant?
Yes! All of our packages include 2 booth attendants that will set up, tear down, and provide service for an amazing and smooth experience for you and your guests.
Can photos be printed Black and White?
Yes! We love black and white photos for a classic look especially for weddings.
We ensure there is enough lighting so you can get the best black and white images printed.
Can I customize my own template?
Once a contract has been filled and signed with a deposit, our team will work with you to design a custom template to your liking. This includes custom design and fonts.
If you have a preference you like, please let us know. We are very flexible and are more than happy to design a template until you are satisfied.
What is the required space needed for the booth set up?
Please ensure there’s an 8x8ft clearance for. the photobooth set-up, ideally positioned at the venue entry or a corner.
If you are Unsure, Consult your venue for guidance prior to booking.
Access to a 3-prong wall outlet within 5 meters is needed.
We encourage event organizers to coordinate with the venue management or staff to ensure that the designated setup area is reserved and ready for our arrival.
Revisions are finalized 3 days before the event. Any revisions within 3 days may occur at an additional cost. (e.g. change of venue, change of date, change of time).
Our attendant will arrive up to an hour before the rental time for set-up and dressed according to the event theme unless instructed otherwise.
How long does the set up take?
We typically arrive at your venue between 30 and 60 minutes before the start time to ensure everything is set up and properly calibrated.
Is there a cancellation/refund policy?
We understand that circumstances may change. However, the following cancellation terms apply:
30+ days before event: No further payment required. The non-refundable retainer will be forfeited.
15–29 days before event: 50% of the remaining balance is due, in addition to the non-refundable retainer.
0–14 days before event: Full payment is required.
All cancellations must be made in writing.
Changes can be made only to available dates we have at the time of change.
Do you keep your props clean?
We spray down our props with a lysol disinfectant spray after each event and is stored away in container with lid to keep all of our clients safe from any cross-contamination.
What type of equipment is used?
Our photobooth photos is taken by a DSLR Canon T6 Rebel, Westcott Softbox Lights, and a Microsoft Surface Tablet with the most updated DSLR Booth Professional Software, and a Dye Sub Professional Grade Photo Printer.